Support operations health check made simple: Creating a health check to evaluate ticket processes, team performance, and data integrity.

I don’t expect anyone reading this to be here for my life story. But if you’ve stumbled upon it, I hope it serves as a blueprint, a...

In today’s fast-paced business environment, delivering exceptional customer support is more than just a service—it’s a competitive...

In the world of SaaS, a well-defined support strategy is the backbone of customer satisfaction, retention, and loyalty. While founders...

As a SaaS startup founder, you’re used to wearing many hats — including customer support. But at some point, managing support inquiries...