Customer Support Consulting for SaaS Businesses

About Suzanne

Welcome! I'm Suzanne James, an advisor and consultant specializing in support team launch and performance improvements for existing teams. I specialize in process development and workflow optimization for SaaS businesses and startups. With over 26 years in support and 11 in leadership, I provide thought leadership and valuable insights to streamline tooling and operations tailored to your needs. My focus is on empowering SaaS startups to achieve operational excellence.